TW White & Sons

  • Home
    • Mazda Home
    • Suzuki Home
    • KGM Home
    • Hyundai Home
    • Kia Home
  • New Cars
    • New Mazda Cars
    • New Suzuki Cars
    • New KGM Cars
    • New Car Finance
  • Used Cars
    • Used Mazda
    • Used Suzuki
    • Used KGM
    • Used Car Finance
  • Service
  • Motability
    • Mazda Motability
    • Suzuki Motability
  • About Us
    • Corporate Social Responsibility
    • Careers
  • Resources
    • View All Resources
    • Mazda 2: The Complete Guide
    • Mazda 3: The Complete Guide
    • Mazda MX-5: The Complete Guide
    • Mazda MX-30: The Complete Guide
    • Mazda CX-5: The Complete Guide
    • Mazda CX-60: The Complete Guide
    • Suzuki S-Cross: The Complete Guide
    • Suzuki Vitara: The Complete Guide
Contact Us
  • Home
  • Complaints

Complaints

For complaints regarding any product sold under Automotive Compliance’s FCA permissions, please contact Automotive Compliance on:

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: [email protected]

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

TW White & Sons

Browse

  • Home
  • Mazda
  • Suzuki
  • Hyundai
  • Kia
  • About Us
  • Corporate Social Responsibility
  • Careers
  • Contact Us

Information

  • Privacy Policy and Legal Information
  • Cookie Policy
  • Modern Slavery Statement
  • Vulnerable Customer Policy
  • Suzuki 14 Day Return Guarantee
  • Complaints

Registered Office

The Crossroads,
Effingham,
Surrey KT24 5PE

Company No. 997024
VAT Reg. No. 209 5928 41

Final Disclosure - T W White & Sons Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows T W White & Sons to act as a credit broker, not as lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only. Read More

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

© TW White and Sons Ltd 2025

Built by Elliptycs