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Why service your Mazda with us at T W White & Sons?
As a family run business operating since 1964, we depend on repeat business and aim to provide total customer satisfaction for you. Many people have a certain electrician or a certain plumber they call on. We want to be the car dealer you call on, rely on, and enjoy dealing with. This is how we endeavor to achieve this:
Fast Efficient Servicing:
We aim to fix things right the first time to offer you piece of mind when you drive your Mazda. Our technicians are factory trained to some of the highest manufacturer standards and utilise the latest diagnostic equipment and tools. Their combined experience allows our team to find solutions to most problems quickly and carefully.
We are continually seeking to improve our technicians' judgment and expertise, and that’s why we invest in training year after year. As a group we hold a total of 112 accreditations; from ABS Systems and Engine Management through to Expert Technicians, meaning our collective intelligence stretches that much further than most of our competition.
You should also find your dealings with us easy going and stress free. We always seek to ensure our prices are competitive and transparent with no unexpected extras on your bill. We are proud to hold accolades such as our “Exceptional Customer Service Award” – but we can only achieve this if we provide you with nothing short of outstanding service on an on-going basis.
We fully appreciate the inconvenience servicing your Mazda can cause. That’s why we can provide you with while-you-wait services, courtesy cars, and a collection and delivery service to make your experience more seamless and easy. Please ask for details when you are booking in.
Don’t forget we will also wash and vacuum your Mazda when you have it serviced with us as an extra thankyou so you always get your car back in better condition than you left it.
If you feel your vehicle may not be due a full manufacturer's service, perhaps due to low mileage or change of use, please still contact us so we can discuss the circumstances and update our records. We can tailor a service to suit your needs whilst still maintaining your service and warranty records.
Code of Practice:
At T W White & Sons we have pledged our commitment to honest and fair trading by signing up to the Motor Industry Code of Practice for Service and Repair. This code set up in 2008 encourages garages to maintain a high standard of customer service, and commits us to an open and fair way of doing business.
Value for Money:
Servicing a modern Mazda requires so much more than simply an oil and filter change and can involve up to 50 or more component and system checks and adjustments. This is why our Technicians are trained on all aspects of new vehicles utilising tools, equipment and parts specifically designed for your Mazda.
Maintaining your car’s engine and emissions levels requires electronic monitoring and fine adjustment according to the diagnostic computer read out. A correctly serviced and tuned engine will have a longer, more economical service life than one that is worn due to minimal or inappropriate attention.
We always use the correct oil designed for your car to run-on. Now more than ever it is important because proof of using the correct oil is often requested by manufacturers when considering a warranty claim. The correctly specified tyres too are also important for your safety, grip and economy – we know the significance of something that meets your needs rather than a black oval item that you need to replace.
Using T W White & Sons for all your car servicing can also help identify any potential major problems with the engine and transmission and also help pick up any potential cooling system problem including leaks from the radiator, cap, water pump, cylinder head or gasket and hoses.
These full services can also highlight the condition of the brake pads, battery, steering, alignment, suspension, oil leaks of any sort, exhaust leaks or corrosion - even how well the door locks are working.
You may be unaware that the management computer system on most vehicles is revisable and can periodically require software updates and modifications to keep the control systems in correct order. Even after a seemingly basic oil & filter change several parameters need to be computer reset on certain models. We receive weekly updates, modifications and service tips from the vehicle manufacturers and are able to download these on to your vehicle as necessary to help improve the longevity, performance, economy and safety of your car. We also have access to the manufacturers specialist technical help teams who we can call on to visit the dealership should the need arise. In recent years we have seen a rise in the number of vehicles brought in to us by independent garages who have not been able to complete a service or repair as they do not have the required equipment & knowledge.
Finally our service department offers a ‘one-stop shop’ allowing us to cater for all aspects of your motoring needs. We are able to offer you:
- Wheel Alignments
- Tyres (including checks, puncture repairs & winter tyre packages)
- Warranty Work
- Roadside assistance packages
- Extended warranties
- Supply and fitment of manufacturer accessories
…and of course we can cater for some aspects of your non-motoring needs in our customer waiting areas including:
- Hot tea and coffee
- Comfortable seating
- Motoring magazines and daily newspaper selection
At T W White & Sons we aim for you to experience Total customer care with your next service. We look forward to hearing from you soon, and if you have any questions please never hesitate to contact us.