FAQ

You can find details of our opening hours at the top of our website or on the contact us pages. If you would like to arrange a viewing of a car outside of these hours we can usually accommodate as long as you book an appointment.

Public and Bank Holidays may differ so please check with your local branch.

As our used stock is shared between all sites within our group and we often swap where it is located for test drives and viewings. As these changes can happen frequently we don't publish the information about where the stock is to avoid confusion and stop customers going to the wrong branch.

If there is a particular car you would like to see please email or ring your local branch and we will get the car brought over for you to view at a time convenient to you.

You are more than welcome to test drive any car we have in stock. Please contact your local branch by visiting the contact us page and when you come down remember to bring your driving license (both parts if photo ID).

We can offer you two options for test drive at a time convenient to you:

1. If you would like to come down to us we can help point you in the right direction making sure you experience the type of roads you will commonly be driving on.
2. If you would us to bring the car to you instead we will be more than happy to as long as you don't live to far away

We have dealt with a wide variety of insurers over the years and we would be happy to help with organising your insurance. We can either supply you with a list of companies we recommend or if you would like we can pass your details to them to get the ball rolling and save you having to do the full application by yourself.

Yes there are no hidden charges. For more information please check out our “FREE 3 Year warranty” section.

We are able to offer you a full range of financial services suitable for private or company purchases and are happy to tailor a financial package to suit your specific vehicle requirements.

All new Hyundai’s now come with a leading 5 year Triple Care package. The RAC cover is part of this which will cover you in case of a breakdown anywhere in the UK, Channel Islands or even at your home address. For more details please contact a member of our team.

We are happy to accept any vehicle in part-exchange and offer a full and detailed vehicle appraisal. This will give you a market value of your vehicle should you chose to trade it in.

Typically please allow 5 working days to prepare a stock vehicle and if ordering a new vehicle from the factory this could vary between 2wks to 16wks depending on stock availability. When you order your vehicle we will be able to give you a more indicative time scale.

Excluding car purchases on finance agreements our preferred method of payment is either debit card, or alternatively by bankers draft or building society cheque (payable to T W White & Sons Ltd). For legal reasons we can only accept £10,000 in cash and only up to £1000 on credit card (after this a 2.5% charge applies).

If you are trading in your current vehicle, please remember that you must let us have your registration document (V5), MOT Certificate (if applicable) and Service History, we also need the spare keys, locking wheel nuts, radio keys, applicable radio codes and any other relevant documentation.

If you are purchasing a new vehicle that requires registering we will please need the following documentation:

• An original and current insurance certificate or cover note 5 days prior to the delivery date
• Prior to delivery we will also send you two forms, please check that all the details are correct, sign and date the forms, returning one copy to us.

Transferring personalised number plates is a straightforward process and we will be more than happy to give you guidance on how to organise this. If you would like us to do the whole process on your behalf we will be more than happy but we do charge an administration fee.

Most finance agreements can be ended early if you would like to upgrade your car to a new one or immediately settle the remaining balance. Some finance companies may charge a small fee to do this which will be detailed in your terms and conditions and usually all outstanding finance will need to be settled. If you would like us to help organise this for you please ask one of our sales team.

If you want to sell your car back to us in part-exchange or simply sell it back to us we will be more than happy to give you a valuation. We source many of our used cars from our existing (and new) customers. Please speak to one of our sales team for more information.

Did you know we can also help prepare your car if you are going to sell it privately by carring out a quick health check? For more information please speak to a member of our aftersales team.

Yes you can transfer the warranty to a new owner. There is an admin fee charged by the warranty company which is £25 regardless of the length of term remaining.

If you buy your car privately due to the data protection act we are unable to supply such information stored on our database without written consent from the customer who originally bought the car from us.

We can service any make or model and have a full range of aftersales facilities for service and MOT testing (including a dedicated in-house Accident Repair Centre).

We ask that cars are please dropped off between 8-9am unless we specify otherwise. If you prefer we can accommodate other arrangements but please ask the service team in advance.

Our technicians work from 8:30am-5:30pm and they will have around 5-8 jobs each to complete. Most jobs are completed between 2-4pm and we will ring once your vehicle is ready. If you need any special arrangements making please let the service team know at the time of booking.

Yes but please book in advance as during peak times they can become booked up.

The loan cars we provide you are completely free as part of our commitment to outstanding customer service. All we ask is that our car fully comprehensively insured against any damage. You can arrange this with your insurer who will usually offer it to you free. However if you prefer we can organise for a small admin fee of between £12 - £15.

We have a set number of vehicles which are allocated the day prior to you service date. Our vehicles range in size but most are small hatchbacks. If you have a preference on transmission please specify what transmission you are able to drive (manual or auto) at the time of booking.

If you provide us with advance notice we will often be able to provide you with one of our sales demonstrators as a loan car while your car is in our workshops. We can also work out a cost-to-change figure for you.

Absolutely nothing. All we will need is for you to sign a declaration form but that’s it. We would also ask that you please bring the vehicle back as you found it!

You only need to replace what fuel you have used. Alternatively if you don’t get a chance to do this we can add the cost to your invoice.