Mazda CSI Award

Mazda customers have rated the service provided by twwhiteandsons as the best! 

This week the South East based dealer group was presented with an award for its exceptional customer service after both the sales and aftersales teams were highly commended in a customer satisfaction survey. 

“I am absolutely thrilled to receive this award,” declared Gordon Parker, Mazda Franchise Manager at twwhiteandsons.  “We have very loyal customers and this is all down to ensuring we meet the needs of our customers, as well as providing a fantastic line-up of Mazda cars.  The team here strives to offer the best-possible service across all areas of the business.  We are delighted that this commitment has been recognised by our customers.” 

Each customer purchasing a car or using the aftersales service at twwhiteandsons was asked to complete the survey to evaluate the customer service provided.  The scores were then compared with the other Mazda dealers in the county.  

Mazda UK aftersales director Steve Jelliss heaped praise twwhiteandsons for its success.  "This award recognises twwhiteandsons’s commitment to excellent customer satisfaction and the dealer staff should feel very proud of their achievement," he commented. 

The dealership has recently introduced the ‘Family Loyalty Card Programme’. This exclusive twwhiteandsons programme offers special discounts and loyalty rewards each and every time a customer makes a purchase from or has a vehicle serviced by the dealer group. Customers who are part of the Programme are given a unique password and can visit the newly launched website to find out about the special offers available and to keep track of their personal Family Loyalty Card points balance. 

twwhiteandsons pride themselves on their level of customer service. “Our aim is very simple,” explains Gordon, “TO OBTAIN TOTAL CUSTOMER SATISFACTION BY PROVIDING EXCEPTIONAL VALUE FOR MONEY AND A LEVEL OF CUSTOMER CARE EXCEEDED BY NONE".

The awards for Mazda are equally impressive; recently being named ‘Best Carmaker’ by consumer organisation Which?; winning ‘World Car of the Year’ with the Mazda 2; ‘Fleet Car of the Year for the Mazda6’ and ‘Best Convertible’ for the Mazda MX-5.  

To find out more about this award-winning combination or to arrange a test-drive, please call twwhiteandsons on 0844  558 1819.